Return Policy

Change your mind? Easy returns and refunds.

WHAT can be returned?

Item must be returned with original package with all parts.

Item must be in resalable condition when it returns.

Customer would need to pay for the return postage if it is a no seller's fault return.

Return or exchange for custom orders are not accepted unless there is a quality problem.

Please be aware that there is always minor defects along with handicrafts and it is not a quality issue. If you are a perfectionism, please reconsider your decisions.

WHEN do items need to be returned by?

30 days after purchase

HOW do customers return items?

Please contact us (service@alleytang.com) and we will give you further instructions.

We are striving to achieve 100% customer satisfaction, good communication will make a great resolution.

CREDIT for return?

Full refund could be made on request if is our fault.

Postage would still be charged on requests made by customers who just change their minds and the balance would be issued.

Packing materials?

Must be in original package